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Folio 1 Reviews 0 - 10

Billy of Sarasota, FL Verified Reviewer

Original review: Oct. 22, 2022

Ordered the free week deal. Cancelled my subscription "two Days" earlier my deadline was up. Take screenshots to prove information technology. I never trusted DirecTV afterwards what some family and friends have said. That's why I simply went with the free deal, for starters. So, I become a message from my bank saying, "my bank business relationship went into the negative", my phone just got turned off and my bank account, over-drafted. What happened…. DirecTV took my money out, without my permission and even though I cancelled.

Ok, and then, that'due south not the fun part. I get in touch with them online and they say that I never cancelled. Fifty-fifty though I have the screenshots?? Why? No at DirecTV knows. I even tried to ship them the screenshots of me cancelling, but they don't intendance. So, now, they say, "They can't cancel me online and I have to call an amanuensis." Even though I simply explained to them, my telephone got turned off. They were very rude and misleading at the to the lowest degree. D.O.N.T. practise business organization with DirecTV. They screwed my money, twenty-four hour period, and need to notice an online streaming service!! They are thieves!! YOU HAVE BEEN WARNED!!

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Kimberly of Pollock Pines, CA Verified Reviewer Verified Buyer

Original review: Oct. xx, 2022

I called to get satellite service, they collected $19.95 as a deposit. Technician said I couldn't have, because of my location and trees in the manner. This was Dec 23, 2021 to this solar day and several calls afterward, I still have not received my $xix.95 back, it's the point!

Noelle of Bulverde, TX Verified Reviewer

Original review: Oct. 12, 2022

Our experience with DirecTV is that it is EXPENSIVE and doesn't work all the time. We cut the cord and are streaming now. I took the equipment to UPS to render and the clerk looked me dead in the center and with all seriousness said, "Go on this receipt forever in a prophylactic place. They tell all their customers that they didn't receive the equipment and they'll charge you for it later...years later." I idea he was kidding simply kept the receipt. Sure plenty, a few months later, I go a call to return the equipment.

I emailed DirecTV the receipt and didn't hear anything until I got a call from COLLECTIONS! I sent THEM the receipt too and politely told them I promise they still got paid from DirecTV. YEARS later, my husband went to AT&T to transfer his telephone and THEY said, "You accept an outstanding account with DirecTV on your credit" then he PAID the business relationship in full and told me later. This visitor is SHADY, SNEAKY and should be INVESTIGATED! Exercise yourself a favor and use ANY visitor other than DirecTV. If you lot do, only go along it forever or keep the equipment since you'll be charged for it anyhow.

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Benjamin of Granite Bay, CA Verified Reviewer

Original review: Sept. 21, 2022

Coin aside, DIRECTV is a perfectly fine service, particularly if y'all live in an area without fiber to the home. That said, the pricing is an absolute, insane joke. Just practice x minutes of research on other streaming services. Apple Television receiver, Hulu, Vudu, Amazon, etc. DIRECTV is simply not a competitive offering. They are unapologetic for their gouging and their just attempt at lowering your monthly is to limit your content. Their days are numbered if they don't observe a way to exist competitive. Oh, and if the Customer Success team tries to route yous to the VIP desk-bound later on y'all abolish, just hang up. They provide naught service and offend you lot with lackluster bundles that once again, don't compare to the bachelor streaming alternatives.

Timothy of Naples, FL Verified Reviewer

Original review: Sept. 17, 2022

8 hours of my fourth dimension. I essentially debugged their system. I wanted to send them an invoice for my fourth dimension, they refused to give me an accost to send the invoice. DirecTV outsources their customer service and provides inadequate training and delegates no potency to their CSRs. You have to go up several layers to become everyone who can exercise things. That takes days, not minutes. I have 8 hours into something that should accept taken 10 minutes.

Kathy of Loganville, GA Verified Reviewer

Original review: Sept. seven, 2022

DIRECTV is horrible! I notified them I wanted to discontinue my service. They billed me for ii months later on I stopped my service leaving me no option just to pay for service I didn't receive. Stay abroad!!!!

Seth of Charlotte, NC Verified Reviewer

Original review: Sept. half-dozen, 2022

Didn't even bother to show upwardly for the install date! What a joke, don't fifty-fifty bother with this company, they're a complete joke! Completely unprofessional, had me take a one-half twenty-four hour period off of work and so never showed up!

G. of Minneapolis, MN Verified Reviewer

Original review: Aug. 31, 2022

The local phone company is going to phase out their electric current TV provider by 2023 and instead offer DirecTV as a streaming service. As nosotros live in pocket-sized boondocks in a rural surface area the only choices for TV are DirecTv or the Dish Network and the only choices for internet service are the phone visitor or much more expensive and slower satellite internet.

The local telephone company is offering DirecTV at $twenty discount for the kickoff yr and a $ten discount the second for the DirecTV Ultimate Packet. They will be charging $ten per Tv set box for the first year. The free standard DVR deject storage is express to 20 hours of recording, 10 episodes of any show and are only retained for 90 days. We would opt to pay another $ten a month for the and then called "unlimited" cloud DVR service. This is not actually unlimited as programs are just retained for 9 months and no more than 30 episodes of whatever bear witness tin be recorded.

DirecTV's own website currently offers the Ultimate Package for a $20 discount for the first two months with no charge for the so chosen unlimited DVR cloud storage. Depending on your credit score they volition accuse y'all $10 per Television set box for 12 months or $v per Boob tube box for 24 months. The total cost of the first year of the Ultimate Bundle with 3 TVs and unlimited DVR cloud storage would exist $1499.98 through the phone company's DirecTV reseller programme and $1579.88 directly from DirecTV, a savings of $80.

The 2d year both options would have the same price of $1259.88. The tertiary year would see the telephone company'due south DirecTV reseller programme charging $1379.88 versus $1259.88 straight from DirecTV, a loss of $120. During the commencement 3 years of buying DirecTV through the phone company instead of directly from DirecTV would cost $fourscore more. In the 4th year and across it would cost united states $120 more to buy DirecTV through the phone company.

From repeatedly contacting DirecTV via their alive chat and via telephone conversations it is quite evident that they are compulsive liars who are willing to tell you lot anything in order to make a sale. I called them to enquire how many channels y'all could record at the same time and they responded information technology was unlimited, but and so later they said it was five. They said I would exist able to record 5 channels at in one case and all the same take the power for family members to watch 3 other channels on the household'southward three TVs, but I have no way of confirming that equally they couldn't betoken to a webpage detailing that and they had previously lied.

I asked them for information on a package monthly price guarantee and they responded by saying that I should click the "See details" link on each package. Clicking this link brings up a popup window with various terms, none of which include a cost guarantee. One rep told me there was 12 month price guarantee and some other said there was a 24 month price guarantee. The only 12 month and 24 month guarantee in the "See details" link are how much they are going to accuse you per month for the Television set boxes - $ten for 12 months per box or $v for 24 months per box. There is no package price guarantee.

Their terms of service clearly state they can raise their prices at whatever fourth dimension. They just had a price increase in 2022 - $10 a month for the Ultimate packet that I was looking at. A Google search produces other routine price increases. Ane rep said to expect a $v or $10 raise every 1 or 2 years. Another rep said $5 to $15 annual raise. Some other said the increase in price of $10 was non a monthly but a yearly accuse - the rep connected to insist on this even after I pasted a link to a folio with the 2022 price increase that clearly states it'due south a monthly price increase.

I made attempts to examine their aqueduct guide and then as to access the type of programming on each channel but that was of no utilize. If y'all currently are not a subscriber there is no filter in their guide to just show the channels in each package. The only way you can do this is to actually subscribe and employ a filter to prove the channels you are subscribing to. Instead non subscribers are expected to scroll through channels numbered from 1 to over 9000.

To evaluate their programming I print off a list of channels and assign a number to a channel based upon how much the channel will exist viewed. Since their guide is non useable for non-subscribers. I needed to consult other websites for channels whose programming that I am not familiar with. A aqueduct that I will never view gets a 0 - a expert example would be whatever shopping channel.

Channels that would rarely be viewed get a 1. These might only be viewed briefly if I happen to being manually scanning the channels and there is literally naught else on the other channels and I accept no DVR recordings to scout. I'd gladly trade all these channels for merely one decent one. Many of these repeat the same content - only how many channels do you demand; for instance, that repeat reruns of the Family Guy, NCIS, Seinfeld and various other syndicated shows? Channels with occasional use become a 2; medium utilize get a 3 and heavy employ get a 4. The Ultimate Package contains 144 channels every bit of this review. Some 74.99% of their channels is worthless garbage (0 & 1).

0 66 45.83%
1 42 29.16%
2 15 10.41%
iii vi 4.xvi%

4 15 10.41%

They likewise claim to bear local channels merely that is non true. Each of the local network affiliates also operate i to v digital sub channels which DirecTV does not carry. For instance; the local FOX affiliate also operates the local MeTv affiliate and 4 other stations. They only provide 8 of the 21 local stations.

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Zack of Marianna, FL Verified Reviewer

Original review: Aug. 11, 2022

We were loyal customers to DirecTv for over 15 years. We were never late payment customers and e'er had more than expensive upper-level packages. We kept our service thru a residence alter and added to our already selected service package by now having a receiver in every room (6). After all this fourth dimension, we built a new firm and decided for our new location we would go with a different service provider and called to cancel although nosotros were keeping the existing dwelling for concern clients to stay in when we had someone in town (very rarely). They explained that rather than suspend our service they could offer u.s.a. a suspension of service for a small monthly fee so that when we had guest, we could plough it on and only exist charged for that month.

A year down the road I received a bill for full toll. When we chosen, they explained that for some reason information technology got turned back on and wasn't sure why, but it would exist handled and turned back off if we wished. After another 9 months we received a bill for a month and a half or so of service. I called again and explained our situation and the customer support rep explained it was their mistake and that it would be taken care of and equally soon as equipment was received, they would abolish service and current bill.

At this time, I decided we would simply abolish all together. We returned the equipment on time like asked of united states. A month afterward they are asking for $400 plus because the service was turned back on (without united states of america asking) and although in that location is no ability to the residence and I originally wanted to abolish they nonetheless said they were legitimate charges, and I would have pay them. I don't understand how you can offering someone a service and then modify everything about that agreement. My credit is peachy, and I don't believe I desire to just dispute it and have that blemish but what are we to do?

Also, the rep told me on a recorded line that nib would be set to $0.00 just render the equipment. Nonetheless, I returned the equipment and then was charged as well every bit had an try to collect a debt email sent! How is this ok? 15 years of service and loyalty to your company. I wanted to cancel, was offered a pause of service and and so charged. I am a business organisation owner every bit well; I would be drug thru the mud if I had business organization practices like this. I spent over $40k with them over the fourth dimension I was a client with decent service. I feel every bit if this was punishment for leaving. I volition always practice my best to explain and educate my experience to as many people as I can about these business ideals.

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Pat of Dade Metropolis, FL Verified Reviewer

Original review: Aug. 7, 2022

I have been a DIRECTV customer for over 23 years. The last year has been a truly unpleasant experience and no one at this visitor cared. After several attempts to correct (they kept calculation channels to my business relationship 6 times and charging me for them) without my permission, I chosen to cancel my service. 23 year client, great pay history and once more they did non care that I was leaving. They did non even ask me why, simply, "Ok it will exist canceled."